I WANT TO TERMINATE MY RESIDENTIAL PACKAGE


IMPORTANT NOTES
1.  A minimum of 30 days notice is required for any cancellation request.
2.  A remaining months or RM500 (whichever higher) will be imposed as termination charges on service termination within contract period as stipulated in the Terms & Conditions accompanying the subscription of the Service(s).
3.  If your subscription is within contract period , we'll call you to arrange for the retrieval of your Broadband termination Unit (BTU), router and DECT phone ( if any).
4.  Refunds will be made in Ringgit Malaysia (RM) via bank transfer.
5.  Refunds will be processed within 90 days from the final bill date and made payable to the account owner ( if applicable).

A. CUSTOMER INFORMATION

Name (Individual Name as per IC/Passport)
State
City
Select State First
Full Address
Nationality
MyKad/Passport Number
Contact Number (Primary)
Contact Number (Secondary)

Not mandatory

Email Address
Customer Code

Your customer code starts with A123456789 or B123456789. Please refer to your bill invoice to get your customer code. For more details on billing, click here or call our Careline at 1300-38-8000.

Cancellation Date
Do you have Voice Plan?

B. REASON OF TERMINATION

Termination Reason(s)

Issue
Where are you moving to?

Please state new address :






 
 Billing issue 
 Technical support  
 Customer service support  

C.NEXT SERVICE PROVIDER

Are you intended to change to other service providers?
 



D. REFUND BANK DETAILS

Name of Bank
Bank Location
Currency
Beneficiary Name
Nationality
MyKad/Passport Number
Account Number
Swift Code
IBAN/ABA Number

E. DECLARATION






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