I WANT TO TERMINATE MY BUSINESS PACKAGE


IMPORTANT NOTES
1.  A minimum of 30 days notice is required for any cancellation request.
2.  A minimum of RM500 will be imposed as termination charges on service termination within contract period as stipulated in the Terms & Conditions accompanying the subscription of the Service(s).
3.  If your subscription is within contract period, we'll call you to arrange for the retrieval of your Broadband Termination Unit (ONU), router and DECT phone.
4.  Refunds will be made in Ringgit Malaysia (RM) via bank transfer.
5.  Refunds will be processed within 90 days from the final bill date and made payable to the account owner ( if applicable).

A. CUSTOMER INFORMATION

Name (as per MyKad/Passport) or Company Name (as per Business Registration Form)
Nationality
MyKad/Passport Number
Business Registration Number
Contact Number (Primary)
Contact Number (Secondary)

Not mandatory

Email Address
Customer Code

Your customer code starts with A123456789 or B123456789. Please refer to your bill invoice to get your customer code. For more details on billing, click here or call our Careline at 1300-38-8000.

Cancellation Date

B. REASON OF TERMINATION

Termination Reason(s)
Please state new Service Provider
Reason why?






Where are you moving to?




Please specify why

C. REFUND BANK DETAILS

Name of Bank
Bank Location
Currency
Beneficiary Name
Account Number
Swift Code
IBAN/ABA Number

D. DECLARATION